FAQ

SHOPPING INFORMATION

1. How will I receive my game key?

After completing your purchase, the game key will be delivered instantly as a downloadable file via email or available in your account section. No waiting time required!

2. How long does it take for my order to be processed?

Your order will be processed immediately after the payment is confirmed. The game key will be delivered to you instantly.

3. Can I track my order?

Since the delivery is digital and immediate, there is no physical tracking number. However, you will receive a notification with your key right after payment is processed.

4. What should I do if I don’t receive my key?

If you haven’t received your key within a few minutes, check your email (including the spam folder) and your account page. If it’s still missing, contact customer support, and we will assist you promptly.

5. Is there any shipping charge?

No, since the game key is delivered digitally, there are no shipping charges involved.

PAYMENT INFORMATION

1. When will my payment be taken?

Your payment will be processed immediately after you confirm your order during checkout.

2. Is it safe to use my credit card for payment?

Yes, we use secure payment gateways to protect your payment information. Your data is encrypted for maximum security.

3. Is there a payment confirmation email?

Yes, once your payment is processed, you will receive an email confirmation containing your purchase details and the game key.

PRODUCT INFORMATION

1. How do I redeem the game key?

Each game key comes with specific instructions for activation. Once you receive the key, follow the instructions on the game’s platform (Steam, Origin, etc.) to activate it.

2. Can I use the game key on multiple devices?

Game keys are generally tied to the platform account (like Steam or Epic Games), so they can be used on any device linked to that account. Please check the specific platform’s policies for more details.

3. Can I exchange my game key if I bought the wrong one?

We are unable to offer exchanges or refunds for incorrectly purchased keys, so please ensure you select the correct game before completing your purchase.

ORDER MANAGEMENT

1. Can I change or cancel my order after it’s been placed?

Due to the instant delivery of the game key, we are unable to change or cancel orders once they’ve been processed. Please double-check your purchase before completing the payment.

2. What do I do if I received the wrong game key?

If you receive a wrong or invalid key, please contact our customer support immediately. Provide your order details, and we’ll resolve the issue as soon as possible.

CUSTOMER SUPPORT

1. How can I contact customer support?

If you need assistance, you can reach our customer support team through the contact form on the website or by emailing us directly at support@game-key.com

2. What should I do if I encounter an issue with my game key?

If you encounter any issues with your game key, such as activation problems or errors, please contact customer support, and we will help you resolve the issue promptly.